Shipping policy

Delivery Policy

At Rugmonde, we are dedicated to providing a seamless and timely delivery experience for all our customers. As a brand owned and operated by Rugmonde SAS, we ensure transparency and reliability in delivering your orders. Please review our delivery timelines and additional information below:

Delivery Times

In-Stock Products: Delivery within 6-7 business days. In some cases, delivery may take longer due to external factors such as carrier delays or unforeseen circumstances.
Custom Orders: After your custom product is completed, delivery will require an additional 6-7 business days. Production timelines may vary depending on the complexity of the order, and we will keep you informed about any changes.

We strive to keep you updated on your order’s progress and will notify you promptly of any unexpected delays.

Shipping Methods

We partner with reputable shipping carriers to ensure the safe and secure delivery of your products. The shipping carrier and method may vary based on the destination and product specifications.

Shipping Charges

Shipping charges, if applicable, will be calculated at checkout based on the weight, size, and delivery location of the product.
International Orders: Any additional duties, taxes, or customs fees applicable to international orders are the responsibility of the customer.

Tracking Information

Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress. Please allow 24-48 hours for the tracking information to update after dispatch.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact our customer support team at contact@rugmonde.com
We will work closely with our shipping partners to address and resolve any issues as quickly as possible.

Address Accuracy

Please ensure that all delivery information provided is accurate and complete.
Rugmonde, through Rugmonde SAS, cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses provided at checkout.

Lost or Damaged Items

In the unlikely event that your order is lost or damaged during shipping:

Contact our customer support team immediately at contact@rugmonde.com
Provide details and photos of the damaged item(s) if applicable.

We will coordinate with the shipping carrier to investigate the issue and assist with a replacement or refund as needed.

Customer Support

If you have any questions about your delivery or require additional information, please reach out to us at:

Email: contact@rugmonde.com
Phone: +33 758 348 021
Registered Address: 5 Sente du Clos D’Arcy, Poissy 78300, France

At Rugmonde, we are committed to delivering excellence from the moment you place your order to when it arrives at your doorstep. Thank you for choosing Rugmonde.

This version clarifies the distinction between Rugmonde as the brand and Rugmonde SAS as the registered business, while maintaining professionalism and clarity. Let me know if further adjustments are needed!